Privacy Policy

1. Information we collect

We collect information that you provide directly to us, including:

• Account information. Your name, email address, and any other details you provide when you create an account.
• Payment information. Details needed to process your payments, handled through our payment service providers.
• Learning data. Your course enrolments, progress, completion status, and other learning activity.
• Support communications. Messages and information you send through our help or support channels.

We may also collect limited technical information automatically, such as your browser type and usage data, to help us improve the service.

2. How we use your information

We use your information to:

• Provide and operate the service. Create and manage your account, deliver course content, and maintain the platform.
• Process payments. Handle subscriptions, purchases, and billing, and send related confirmations or receipts.
• Personalize your learning. Track your progress so we can show your learning history and suggest relevant content.
• Communicate with you. Send technical notices, updates, security alerts, and support responses.
• Support and improvement. Monitor performance, troubleshoot issues, and improve our content and features.

We only use your personal information for these purposes or for purposes that are compatible with them.

3. Information sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following situations.

• With service providers. With trusted third parties that help us run our platform, such as payment processors, hosting and database providers, analytics tools, and customer support systems. These providers are only allowed to use your information to perform services on our behalf.
• For legal reasons. When we are required to do so by law, regulation, legal process, or government request, or when necessary to protect our rights, users, or the security of the service.
• With your consent. When you ask us to share information or expressly agree to it.

4. Data security

We use appropriate technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Update or correct your information if it is inaccurate or incomplete.
• Delete your account and associated data, subject to any legal obligations we have to retain certain records.
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
• Request a copy of your data, in a commonly used format where required by law.

To exercise these rights, please contact us at support@sorai.academy. We may need to verify your identity before processing your request.

6. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, and understand how the portal is used.

You can control cookies through your browser settings, although disabling certain cookies may affect how the site functions for you. For more details, please see our Cookies Policy.

7. GDPR and CCPA

We aim to comply with applicable data protection laws, including:

• The General Data Protection Regulation (GDPR) for users located in the European Union or European Economic Area.
• The California Consumer Privacy Act (CCPA) for eligible residents of California.

If you are covered by these laws, you may have additional rights, such as the right to object to certain processing, restrict processing, or not be discriminated against for exercising your privacy rights.

To exercise these rights, or to ask questions about how they apply to you, please contact us at support@sorai.academy.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page. In some cases, we may also provide additional notice, such as by email or in product notifications.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@sorai.academy